Privacy Policy

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience.
  Your information helps us to better respond to your individual needs
• To improve customer service.
  Your information helps us to more effectively respond to your customer service requests and support needs
• To process transactions.
  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested
• To send periodic emails
  The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Passed in 2016, the new General Data Protection Regulation (GDPR) is the most significant legislative change in European data protection laws since the EU Data Protection Directive (Directive 95/46/EC), introduced in 1995. The GDPR, which becomes enforceable on May 25, 2018, seeks to strengthen the security and protection of personal data in the EU and serve as a single piece of legislation for all of the EU. It will replace the EU Data Protection Directive and all the local laws relating to it. 

We support the GDPR and will ensure all Extendware services comply with its provisions. Not only is the GDPR an important step in protecting the fundamental right of privacy for European citizens, it also raises the bar for data protection, security and compliance in the industry.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Matomo is an open-source analytics platform that we use to understand how visitors interact with our website. Unlike traditional analytics services, Matomo offers a cookieless tracking solution, which aligns with our commitment to user privacy and data protection.

Respect for User Privacy: Cookieless tracking means we do not store any cookies in your browser. This respects your choice to not be tracked, ensuring your browsing habits remain private.

Compliance with Privacy Laws: This method is fully compliant with privacy laws like GDPR and CCPA, as it inherently respects the 'Do Not Track' setting in browsers and does not collect personally identifiable information.

Data Accuracy: despite not using cookies, Matomo provides us with accurate analytics data, which is essential for improving our website and services.

To view more information regarding cookie settings, please visit:

• For Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx
• For Google Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647
• For Mozilla Firefox: http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies
• For Apple Safari 5: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
• (All links current as of August 2, 2016)

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We use Google AdWords and Facebook (on occasion) to advertise Extendware across the Internet.

AdWords remarketing will display relevant ads tailored to you based on what parts of the Extendware website you have viewed by placing a cookie on your machine.
THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER.

The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

You can set preferences for how Google advertises to you using the Google Ad Preferences page.

You may view a list of other third party service providers who collect information, and/or opt-out of such collection of information about you, by visiting https://optout.networkadvertising.org/?c=1

This website uses the service of the provider Leadinfo B.V., based in Rotterdam. This service shows us publicly accessible company data, such as company names and addresses, based on IP addresses. The recognition of companies is based solely on IP addresses. The IP addresses are not saved after use.
In addition to this recognition via IP addresses, two first-party cookies are used to provide us with information on how visitors use the website (analytics). These cookies are not linked to other information and nothing is passed on to third parties.

Objection to data collection:
If you wish to deactivate data collection (tracking), please click on the corresponding button at: https://www.leadinfo.com/de/opt-out/

Order data processing:
We have concluded a contract with Leadinfo for commissioned data processing and implement the data protection regulations.

Contact Leadinfo:
Leadinfo B.V.
Rivium Quadrant 141
2909 LC Capelle aan den IJssel
The Netherlands
hello(at)leadinfo.com
+31 (0)85 2500 450 

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our website privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on 02.12.2023.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

support@extendware.com